COVID-19: Faculty of Education Updates: Teaching and Learning

September 4, 2020 | 12:15 pm

Online Teaching and Learning Resources

No doubt there are new concerns and stress around returning to school and working in a largely online environment. Our colleagues in Educational Technology Support have compiled a wealth of information and resources available for faculty, staff and students. Please see the below links for access to mentorship, one-on-one support, workshops and more to ensure your online teaching and learning success:
Online Education Faculty Mentors Team
Online Teaching Workshops & Events
Teaching Online
Teaching with Technology
UBC’s ‘Keep Teaching’ Resource
UBC’s ‘Keep Learning’ Resource

August 14, 2020 | 9:15 am

Preparing for Online Delivery in Winter Term 1

I am sure you have seen the many resources designed to support those who are participating in remote teaching and learning this fall. Offerings that have crossed my desk recently include Multimodal Assignments and Removing Barriers to Online Learning. Closer to home, Education Technology Support is offering a faculty mentor session entitled “Making Sure Your Canvas Materials are Accessible. Read the full details below and register for the session, which will take place August 18th at 3:00 pm:

Want to make sure your Canvas-based course is as inclusive and accessible as possible? UBC has signed a contract for a tool called Ally which integrates with Canvas. Ally is an accessibility application that helps make courses more accessible. It allows students to download documents in alternative formats (like audio or electronic braille) and provides practical guidance on how to make changes to improve accessibility. Join us to learn more about Ally, see it in action, and find out how to get it enabled in your course.

August 7, 2020 | 1:47 am

Preparing for Online Delivery in Winter Term 1

The Educational Technology Support (ETS) team continues to provide stellar workshops and one-on-one support for faculty and instructors, with at least six events each week (viewable through a clickable event calendar). In addition to the workshops and one-on-one support meetings, ETS also provides web-based asynchronous resources, including a newly developed Teaching with Technology page, which allows users to browse and filter through the supported technologies by pedagogical goal.

July 24, 2020 | 2:00 pm

Supports and Resources for Online Teaching

Some good news: earlier this week, Dr. Szeri announced a suite of resources to support online teaching for Winter Term 1. A pool of $3M in new funding will be distributed among Faculties to assist with building and teaching courses online. Additionally, the Office of the Provost is adding to its collection of online resources with items such as the Keep Teaching website, the Online Teaching Program, and more. Check out the online hub here.

If you did not receive the email from the Provost, please contact Faustina Cheung in my office, and she will forward it to you.

June 26, 2020 | 4:44 pm

President Ono’s Statement on UBC’s Commitments to Inclusion

The President has articulated steps the University is taking to address anti-Black and anti-Asian racism. For more information.

He has also reiterated UBC’s commitments to work with Indigenous peoples for a more just and equitable future, indicating that the draft UBC Indigenous Strategic Plan is in final stage.

Language and Literacy Education Antiracism Caucuses

These caucuses, co-chaired by Dr. Meghan Corella and Dr. Ryuko Kubota, meet regularly with faculty, graduate students and staff to share experiences of racialization and racism and to discuss issues of racial equity, diversity, and inclusion. The next meeting is planned for the fall, with an open invitation to non-LLED members. If you are interested in attending, please contact Dr. Corella by email. If you would like to form a similar caucus within your department or unit, please refer to this article.

UBC Equity and Inclusion / Extended Learning Opportunities.

In the most recent One Hour @ UBC series, faculty members and graduate students from across UBC examined historical and contemporary themes related to race and racism in pandemic, anti-Black, anti-Asian contexts. The series was developed by Indigenous, Black and People of Colour (IBPOC) Connections, an initiative of the UBC Equity and Inclusion Office. One-hour online events are planned for June and July and are open to all. For more information.
All sessions are recorded and housed on the UBC Extended Learning site.

Developing Social Justice Literacy

Many of us are on a continuum of learning and understanding as we develop literacy in relation to race, Indigeneity, and social and human rights categorizations. Here are a few links that may be helpful:

Language of antiracism
Equity and Inclusion glossary
Indigenous peoples: language guidelines
Racial equity tools glossary

June 19, 2020 | 4:27 pm

Language and Literacy Antiracism Caucus

Co-chair of the LLED Antiracism Caucus, Dr. Meghan Corella, has compiled a list of resources that include affective dimensions of racism and antiracism, language and race/racism, racism in K-12 and post-secondary educational settings, coronavirus racism and colonialism, and more. Contributions to the list were made by Meghan Corella, Ryuko Kubota, Guofang Li, Anthony Paré, Meike Wernicke and Parker Johnson. Read more.

May 15, 2020 | 3:10 pm

If you did not already view these examples of student outreach by faculty colleagues, I encourage you to do so:

  • video | Dr. Kedrick James speaks to returning BEd students about to begin LLED 361 in summer term
  • video | Drs. Lesley Andres, Amy Metcalf, Sharon Stein and graduate student, Abraham Addy, welcome new students to Higher Education program in EDST

May 8, 2020 | 3:00 pm

Today is the launch of the UBC Keep Learning website, a partnership between the Centre for Teaching, Learning and Technology and the Chapman Learning Commons. Keep Learning compiles resources to help students get set up, learn effectively online, understand learning technologies, and get academic, technology, wellness, and financial support.

May 1, 2020 | 3:00 pm

Resources to Enhance Online Courses and Conferences

Please note that UBC Studios has provided some instructional videos for those wishing to enhance their online teaching or interviewing:

As a reminder, Educational Technology Support is providing a great deal of support in online migration of programs and courses, which includes some very helpful tutorial videos, for example:

UBC Vancouver Library Public Events include sessions on using open resources within courses, copyright and licensing issues, and other topics. More information here.

The Society for Learning Analytics Research hosted a webinar this week, facilitated by Drs. Kovanovic (U South Australia) and Scheffel (Open Universitat, Netherlands), in which they described how they moved a planned in-person international conference to an online platform. They shared some important points about how to make an online conference experience as successful as possible. Archived webinar is available here.

April 17, 2020 | 3:15 pm

Online Course Planning

Given that Summer Term 2 courses are now to be delivered online and that the Faculty of Education is preparing for possible online delivery of Winter Term 1 programs and courses as well, please ensure that course planning is done as far in advance as possible to mitigate overloading ETS’s team and resources. Department, unit and school heads and directors can provide further updates.

Please note the importance of maintaining a respectful environment for all course participants in online courses. There are some particular considerations needed at this challenging time. To support you in this work, please refer to these documents:

April 9, 2020 | 5:31 pm

Certificates and Diplomas – Grading

Grading for certificate and diploma courses now has an exceptional provision for the current term of being eligible for Credit/D/F grading or Withdrawal if a student does not wish to accept the assigned grade. This procedure is not normally allowed because these courses (usually undergraduate level) are offered in post-degree programs; however, Enrolment Services has been allowed to add this exceptional grading category.

The timeline for students to apply for a concession if they opt to not accept the assigned grade is the same as for all other courses this term, i.e., between April 22 and May 6, 2020. If there are any questions about which courses are eligible within a given certificate or diploma program, students or instructors should check with their program coordinator or advisor.

April 2, 2020 | 4:45 pm

Preparing for Summer Term Teaching

Instructors are kindly asked to contact ETS learning designers or Dr. Natasha Boškić to discuss their plans for remote teaching during either or both summer terms. As you can well imagine, the Educational Technology Support team is working around the clock on current and upcoming course demands, so it is essential that they hear from instructors as early as possible.

Secure Zoom Accounts

For UBC teaching, learning and meetings, Zoom accounts should have in their address. As such, they have extra security and are not limited to 40 minutes as is the case with free accounts. To set up a Zoom account, send a ticket to AV ( UBC has a strict process whereby all new account requests are reviewed to ensure they are only for UBC employees. Under that basis the directory produced inside Zoom is fully compliant with FIPPA.

For those of you who have already created accounts using your UBC email address, please send a ticket to AV ( and ask them to transfer your free zoom account to the UBC license. (This transfer will not work if you used a personal email address.)

Please note that UBC Audio Visual Services will provide support for meetings that are scheduled using Zoom or Skype for Business, helping with orientation, set-up and/or initial assistance with users. The request for support can be sent to with the details about the meeting: day, time and preferred tool. After receiving a request, AV will confirm their availability and discuss the details and specific requirements, if any. They will be in the virtual meeting room 10 minutes prior of the meeting start.

Some additional safeguards for using Zoom are described in this article:

As always, if you encounter any phishing attempts, please forward (with the email as an attachment to show all header information) to UBC IT Security.

Call Forwarding from UBC to Home or Cell Phone

To set up call forwarding from your UBC desk phone to your home or cell phone, submit an IT Ticket through Service Now. UBC IT will respond and confirm that an account has been setup for you at (which can only be accessed with a connection to the UBC network or via VPN) and provide you with a User ID and password, whereby you can turn on/off call forwarding.

March 30, 2020 | 8:51 am

Communication while working from home remains a critical part of how to work creatively and relationally. There are networking tools that you can access for free, that will allow you to connect your team/s digitally, in a way that is more efficient than email and that is less taxing than meetings. These tools are a good replacement for the f-t-f interactions we have with small clusters of colleagues on a regular basis that have disappeared with remote work.

Keeping Teams Connected
Zoom and Collaborate Ultra are great way to have video meetings. However, you can also set up small and large clusters of colleagues and have immediate communication with the whole office, teams and individuals by using other tools, that are less bandwidth demanding and faster than email…   read more

To have a quick chat, exchange of ideas or tasks, use chat/instant messaging options:

  • Skype for business – available to all UBC faculty and staff members who have FASmail account. You can create a group and exchange text messages with your team members.
  • Slack is a real-time chat tool that allows you to create topic-specific channels to organize group discussions, making it an ideal instant-messaging interface for team communication and collaboration.

WIFI Causing Video or Audio Freezes in Zoom?
When using video or audio to connect with others, use a wired connection by use of an ethernet cable. Wireless is less stable and due to the increased number of users, the systems are experiencing difficulties. These WIFI issues can often be eliminated when you link your model to your laptop with an ethernet cable. Newer laptops may require a dongle to attach the ethernet cable to the laptop, which can easily be found on Amazon or other online providers.

Good tips and reminders about hardware, software and things we need to know when working from home on UBC IT site

Natasha Boškić, PhD
Director, Learning Design, Sessional Lecturer, MET

March 26, 2020 | 4:45 pm

Grading Options

Further information about grading options for the current term, involving Credit/D/Fail, is provided on the School of Kinesiology website. (Most students using this provision, afforded only for undergraduate courses, are in KIN, but the provisions apply to Education courses.) Please note that the usual limit of number of credits and use only for elective courses will be waived when individual students submit their request. The period during which the provision may be requested is Apr. 22 to May 6.

A set of FAQs is being developed by the School and will be linked on this website. General UBC information may be found here: (however, some limitations are being waived during this exceptional term).

March 25, 2020 | 4:55 pm
Updated on April 9, 2020 at 11:30 am

Course Grading

A message to all undergraduate and graduate students was sent today and outlines options for course grading currently completing, underway and/or scheduled for upcoming terms for the foreseeable future:

  1. Those enrolled in undergraduate courses (including KIN students and those in certificate and diploma programs; excluding TEO candidates) have the following options*:
    • accept assigned grade,
    • withdraw from course and accept “W” on your transcript (no course credit, no tuition refund), or
    • choose Credit/D or F standing
      • Credit – assigned when grade is 55% or higher. Degree credit earned.
      • D – assigned when grade is 50-54%. Degree credit earned.
      • F – assigned when grade below 50%. No degree credit earned.

*For courses with an exam, the choice of option may be made after exam result is provided.

If a student opts to not accept the assigned grade, the dates for applying for a concession listed above is between April 22 and May 6, 2020.

  1. Those enrolled in the Teacher Education Program (BEd degree) continue to be graded on a Pass/Fail basis
  2. Those enrolled in graduate courses have the following options:
    • accept assigned grade, or
    • withdraw from course and accept “W” on your transcript (no course credit, no tuition refund).

Please know that instructors, administrators, support staff, and advisors in your department, program and Faculty are here to support your progress and your wellbeing. We will continue to provide current information as we receive it. I encourage you to regularly check this page, your department, school or program website and to reach out to any of us in the Faculty if and as you need to.

Teaching and Learning

Educational Technology Support (ETS) is working non-stop to provide support for all those shifting coursework to online delivery. They will soon have a set of video tutorials as well as FAQs for instructors. On a similar theme, UBC’s Centre for Teaching, Learning & Technology (CTLT) is proposing a Summer Academy to support online course development. Stay tuned!

Dr. Edwards notes that it would be very helpful to ETS personnel and allocation of resources if instructors could indicate if the course they are co-developing for online delivery is likely to be used once or possibly on an ongoing basis (as a fully online or hybridized course).

March 24, 2020 | 4:00 pm

Online Teaching and Learning

The ETS team is working hard to support instructors in the online delivery of courses. It is important to migrate basic course content and also ensure that the teaching/learning experience is as pedagogically sound and engaging as possible.

Please reach out for support as needed:

March 23, 2020 | 4:45 pm

Grading and Concessions for W2

We are aware that students are concerned about grading and concessions. We are presently waiting for updated information from the Office of the Provost. As soon as we have the update, we will share it with the Faculty community.

March 23, 2020 | 7:49 am

Dear Faculty and Staff Colleagues,

The COVID-19 Rapid Response team has asked me to provide information concerning technology and supports for the major changes to our workflow brought about so that collectively, we do everything we can to “flatten the curve”. As of today, all courses are being taught online and as Dean Frank made very clear – all faculty, staff and students employed by the Faculty are working at home. Remote work and social distancing have unique challenges. Staying connected and continuing to work while practising good self-care are very important in this time. Here is some relevant information about: Meeting Tools, Online Teaching and VPN.

Online/Remote Meetings

  • Zoom – to get an account, contact The participants that you are inviting to the session do not need an account to join you online.
  • Collaborate Ultra – integrated with Canvas and available in every Canvas shell.
  • Skype for business – available to all UBC faculty and staff members who have FASmail account. You can invite non-UBC members to the meeting.

read more

Online Teaching – Teaching Online and Moving f-t-f Courses Online for May Semester

ETS is here to support you with the transition to teaching online, course design and best tool choice. We are currently offering a number of remote drop-in sessions covering Collaborate Ultra, Learning Technologies, and Learning Design for Online. Check out the ETS website for more details or contact ETS at

If you are teaching in the May/June or July semesters, definitely get in touch with us if you would like to book ETS support to move your f-t-f course online. You can schedule a time with us when it is convenient for you by clicking on the link to an online form.

Virtual Private Network (VPN)

UBC faculty and staff have transitioned to working and teaching remotely. At UBC, you need to use VPN when you connect remotely with particular information systems. you may need UBC’s virtual private network (VPN) service. The problem that has arisen is that VPN at UBC can’t handle the massive surge in users. It looks like people are turning on VPN and leaving it on, when they actually don’t need it. Many UBC applications do not require VPN for access off campus (e.g., Canvas, SSC, FSC, SISC, RISe, FASmail/Outlook).

Below is a list of the most common applications that require VPN:

  • Management Systems Portal (FMS/HRMS)
  • Home-drive (H-drive)
  • TeamShare (W-drive)
  • Remote Desktop (RDP)
  • Some departmental custom applications

Please visit the UBC myVPN set-up documents page to set it up.
Please be mindful about turning VPN unnecessarily. When too many people are simultaneously on VPN, the system may crash.
How do I access Home (H-drive) and TeamShare (W-drive) remotely?
The instructions for connecting to Home Drive and TeamShare drives from off-site are found at the following links.

Any questions about VPN set up or accessing drives, please contact IT services as usual by submitting a ticket.

For all other questions contact ETS:

Dr. Natasha Boškić [Director, Learning Design, Sessional Lecturer, MET, Educational Technology Support]

March 20, 2020 | 4:15 pm

Teaching and Learning – Summer Terms

As we are planning for the online delivery of Summer Term 1 courses, it is probably wise to think about planning for Summer Term 2 courses as well. This will include considering alternate possibilities for visiting scholars and other important aspects. These are early days, but we understand that long-range planning (and adapting) starts early.

March 15, 2020 | 5:51 pm

Dear colleagues,

In the coming three weeks, Educational Technology Support will provide virtual assistance only. Before you contact us, please check some of the following instructions and resources. You may find an answer to your question already.

Teaching in Canvas – if you haven’t used Canvas before:

  • The best resource to see how to use basic functions in Canvas is to follow step-by-step instructions at, from uploading the content to creating assignments.

Please don’t forget to open your Canvas course to the students…   read more

Your virtual classroom – Collaborate Ultra

Watch a short (2.14min) video Orientation to Collaborate Ultra

If you do not see Collaborate Ultra on your Canvas menu, you can easily add it. Collaborate Ultra is a rich environment with lots of opportunities and functions. Please check the resource as lots of your questions will be answered there.

Non-teaching related meetings

If you already have a Canvas shell that you can access (from your previous or future terms), you can always use Collaborate Ultra as your virtual meeting room and invite people using guest link

Another option for teaching or meeting is using Zoom. However, FIPPA compliant Zoom accounts still have to be created manually by sending a message to As this option can accommodate 250+ participants, please be considerate with your requests as this may be the only option for other Faculties and our central support has limited staff numbers. There is always a free commercial version of Zoom that you can use for non-confidential gatherings.

ETS support

ETS will be available virtually from 8:30am – 5:30 pm Monday to Friday. I would kindly ask you to direct all your support requests and questions to our common address rather than to our individuals emails, unless there is a reason for it. It will help us assist you faster and more efficiently. We will triage your requests according to our roles and responsibilities. If your questions are related to your summer term teaching, I would ask you to be patient and maybe postpone them for a week. As much as we are willing to help, we will have to give current term-related questions a priority.

You can still sign up for our Monday 30-min virtual assistance. We will be posting the schedule for Tuesday to Friday help on our home page later this evening. Please visit our website for further updates.

Stay safe,

Natasha [Dr. Natasha Boškić, Director, Learning Design, Sessional Lecturer, MET, Educational Technology Support]

March 14, 2020 | 1:41 am

Dear colleagues,

Following Dr. Santa Ono’s broadcast email, and then our Dean’s notification about all UBC classes moving online, I would like to reiterate Dr. Frank’s words that ETS team is fully dedicated to providing support with this transition.

In order to maintain academic continuity of instruction, Educational Technology Support unit has enabled a link to a virtual classroom in all non-fully online courses All UBC courses have matching courses in Canvas automatically created with the students enrolled, even if the instructor has never used Canvas. These are the steps you can follow to deliver real-time lectures online:…   read more

  • Please go to your course in Canvas and login with your CWL. You will find the course you are teaching on your Dashboard; If you haven’t used Canvas this term, please check the sections Frist Steps and Getting Started Online from
  • A link to a virtual classroom, called Collaborate Ultra, has been added to Canvas course navigation in all non-fully online courses. Collaborate Ultra is a web conferencing tool with similar functionality to Skype, Zoom, or Google Hangouts. It will enable you to meet your students in real time and deliver your lectures online. It is recommended to schedule your online real-time lecture at the same day and time as you would normally hold class. Collaborate Ultra will work for classroom up to 250 students. For larger classes (250+) you can use Zoom.
  • If you cannot find the Collaborate Ultra link, or you would like to remove it from the navigation, please contact us.
  • For any other tools, please visit

Multiple ways you can get support from ETS:

  • From Monday, March 16th, ETS will be offering virtual assistance in 30 min time slots, from 8:30-4:30. Please sign-up for the time that works for you, and you will receive an invitation to join us online. We will keep updating our website ( with sign-up opportunities for other days of the week.
  • You can also reach us
    • in person: our office is open for drop-in at any time from 8:30 – 4:30, Monday to Friday
    • by email:
    • by phone: 604.822.6333

We are working in collaboration with our colleagues from LT Hub and other Faculties to provide support and flexibility with a variety of tools. More information about virtual group training sessions coming soon.


Natasha [Dr. Natasha Boškić, Director, Learning Design, Sessional Lecturer, MET, Educational Technology Support]

March 13, 2020 | 7:31 pm

In line with UBC’s latest directive, please be advised that all classes will move to online platforms as of Monday, March 16th, 2020, for the remainder of the term. The campus will remain open and Faculty of Education operations will proceed normally.

For our faculty and sessional faculty: Educational Technology Support staff will provide dedicated technological assistance for all faculty members. Please contact Dr. Natasha Boškić for guidance.

For our staff: Campus will remain open. Please attend work during your regularly scheduled hours.

For our students: We are working in conjunction with a number of UBC units to plan and accommodate exams, practicum placements, and other components of your programs. More information will be shared as it becomes available.

March 12, 2020 | 6:30 pm

While we do not anticipate a campus closure, we would be remiss if we did not plan for that possibility. If you would like to move this semester’s course work to Canvas, Educational Technology Support staff will provide dedicated technological assistance. Furthermore, I ask all faculty to plan to move May semester courses to an online format. I recognize that teaching online may not be a familiar modality for some of you, so please be assured that Educational Technology Support will provide support for anyone who request it. Please contact Dr. Natasha Boškić for guidance.

On March 12, 2020, Dr. Andrew Szeri issued a memo, which included the following except:

“On an urgent basis, it is prudent to focus significant attention on active planning to enable alternative and online instruction, should the need arise. These steps will require the work of individual faculty members to modify teaching strategies, with support from the resources on the website and also in person, through Faculty-based or central instructional support units (including the Center for Teaching, Learning and Technology on the Vancouver campus, and the Center for Teaching and Learning on the Okanagan campus). In addition, plans should be made for the potential need for examinations to be conducted in a manner different than the usual face to face settings. This planning will make any necessary transition to online instruction that much more feasible and smoother, even if it must happen on a short timeline. We ask the academic leaders of the campus to encourage such work, and to provide support to enable it to move forward with all due speed.”